Privacy Policy for Ben Johnston Intuitive Wisdom LLC

Effective Date: June 22, 2025

Last Updated: October 27, 2025

Ben Johnston Intuitive Wisdom LLC (“we,” “us,” or “our”) is committed to safeguarding your personal, health-related, and confidential information. This Privacy Policy describes how we collect, use, and protect your information online and during services.

1. Information We Collect

We may collect the following information through our website, booking system, forms, and in-person sessions:

• Name, address, phone number, and email

• Date of birth and emergency contact

• Health history and intake information

• Session notes and appointment activity

• Digital signatures and form submissions

• Payment and billing information (processed securely through Square)

2. How We Use Your Information

Your information is used to:

• Provide safe and tailored therapeutic services

• Maintain accurate client records, SOAP notes, and consent documentation

• Communicate appointments, reminders, and service updates

• Process payments and manage memberships

• Improve our website and client experience

We do not sell or rent personal information to third parties.

3. Confidentiality & HIPAA-Aligned Security Standards

Health information is treated as confidential and secured through encrypted systems such as:

• Square Appointments and payment services

• Microsoft 365 secure storage

• Password-protected intake platforms

We only share information when required by law or with your explicit written consent.

4. Digital Communication & Limitations

Email and text messaging may not always be fully HIPAA-secure. By communicating electronically with us, you acknowledge these inherent risks. You may request alternative communication methods at any time.

Phone calls will not contain sensitive health details unless verbally consented to by the client.

5. Third-Party Data Processors

We use trusted third-party vendors to support operations and online engagement, including but not limited to:

• Square Inc. — bookings, reminders, payments

• Microsoft — secure data and form storage

• Website hosting providers

• Analytics tools for traffic insights

These vendors have their own data protection practices.

6. Cookies & Website Analytics

Our website may use cookies to improve functionality and measure engagement. These do not collect personally identifiable health information unless voluntarily submitted by you.

Users can disable cookies through their browser settings.

7. Minor Privacy

We do not knowingly collect personal information online from individuals under 18 without the involvement of a parent or legal guardian.

All minor services require written parental consent and presence on premises.

8. Your Rights

You may request at any time to:

• Access or correct your personal information

• Limit or withdraw consent related to data usage

• Request deletion of non-legally-required records

Contact: BenJohnstonLMT@gmail.com

9. Data Retention

Records are retained only as long as necessary for business, insurance, and applicable legal requirements, after which they are securely deleted.

10. Changes to This Policy

Policy updates will be posted with a revised “Last Updated” date. Continued use of our website or services indicates acknowledgment of the current version.

11. Energetic Confidentiality Commitment

Beyond legal requirements, we maintain privacy as a reflection of respect for your emotional, energetic, and spiritual well-being.

Questions?

We honor your trust. Contact us anytime:

BenJohnstonLMT@gmail.com