Terms of Service for Ben Johnston Intuitive Wisdom LLC

Effective Date: June 22, 2025

Last Updated: October 27, 2025

1. Scope of Services

Ben Johnston Intuitive Wisdom LLC provides professional therapeutic services, including:

• Sports and flow-based therapeutic massage

• Fascia and lymphatic bodywork and education

• Reiki and non-touch energy sessions

• Intuitive movement and wellness guidance

• Connection Session educational experiences for partners

• Educational classes and community offerings

These services are non-diagnostic and are not substitutes for medical or mental health care. Clients are encouraged to consult licensed medical providers for clinical diagnosis or treatment.

Therapeutic bodywork, including deep pressure, myofascial release, cupping, scraping tools, and shockwave/percussive techniques, may result in temporary physical responses such as:

• Muscle soreness

• Fatigue

• Light bruising or redness

• Increased awareness of tension patterns

• Emotional release

These are common outcomes of therapeutic work designed to restore mobility and circulation.

Clients agree to communicate immediately if pressure is too much or if discomfort arises during the session so techniques can be modified.

Clients also acknowledge that physical activity, exercise, daily habits, hydration, and stress outside of the session may contribute to soreness or bruising. Ben Johnston Intuitive Wisdom LLC is not responsible for delayed-onset symptoms caused by external factors or failure to communicate during the session.

Any concerns following treatment should be reported so appropriate follow-up guidance can be provided.

2. Client Responsibilities

Clients agree to:

• Accurately communicate medical history, current conditions, and medications

• Express discomfort, pain, or boundary concerns immediately

• Maintain respectful behavior with regard to professional and personal boundaries

• Follow studio policies, scheduling requirements, and payment expectations

3. Membership Pricing Terms

Membership pricing applies only to 60-minute and 90-minute therapeutic massage sessions.

How membership pricing works:

• When a membership payment processes, it creates a session credit (60 or 90 minutes depending on the payment type)

• Credits roll over indefinitely

• Credits must be used toward future services

• Credits are not refundable once processed

• Credits are not transferable unless approved in writing by Ben Johnston Intuitive Wisdom LLC

Upgrades and downgrades:

• A 60-minute credit may be upgraded to a 90-minute session for $40

• A 90-minute credit used for a 60-minute session will not receive a partial refund or credit of remaining value.

Membership pricing does not apply to the following service categories unless explicitly stated otherwise:

• Connection Sessions

• Reiki-only sessions

• Wisdom in Motion sessions

• Classes, workshops, and professional education

• Community events

• Stand-alone specialized modalities if introduced later

Membership pricing does not guarantee appointment availability.

4. Booking & Payments

Payment is due at the time of service unless prepaid by membership credit.

A valid card is required on file for all clients. By booking, clients authorize charges for:

• Services rendered

• Late cancellations

• No-shows

• Policy-approved fees, when applicable

Rates and policies are subject to change with notice.

5. Cancellation & No-Show Policy

• Cancellations must be made more than 6 hours before the scheduled session

• Late cancellations and no-shows may be charged $75

• Repeated violations may result in suspension or termination of service eligibility

6. Informed Consent to Touch & Energy Work

All services are performed with explicit verbal and/or written consent.

Clients have the right to decline or withdraw consent at any time.

Sensitive & Therapeutic Areas

Some therapeutic techniques may involve treatment near the breasts, chest wall, or groin/hip structures. These areas will never be touched or exposed without clear, explicit consent from the client.

When breast or chest wall work is performed (such as for post-surgical scar tissue, rib mobility, or pectoral/lymphatic restrictions):

• Draping will be adjusted only as needed for the specific therapeutic technique

• The client may stop or modify exposure or touch at any time

• All work remains strictly within professional scope and purpose

Work near the inner thigh, inguinal ligament, and groin-adjacent regions may occur to address hip, core, pelvic, or lymphatic function. These areas will remain draped, and communication will be ongoing throughout.

Clients always retain the right to decline or withdraw consent for any technique, at any moment, without explanation.

7. Specialized Tools & Technology

The following tools may be integrated into sessions when beneficial and approved by the client:

• Shockwave percussive device

• Gua sha scraping tools

• Silicone cupping tools

• Percussive vibration device

• Swedish ladder/structured stretching integration

Clients may decline any tool at any time.

Structured Fascia-Focused Positional Work (Swedish Ladder)

Some advanced therapeutic techniques may use supportive equipment such as a Swedish ladder to assist with posture, leverage, and fascial release. Clients may be positioned in gentle stretches, rotations, or supported poses while soft tissue work is performed to optimize mobility and alignment.

This work is always performed with the client fully clothed in flexible, movement-appropriate attire. All positioning is optional, stable, and supported, with continuous communication and consent. Clients may request to stop or modify any technique at any time.

The ladder is used only as a supportive therapeutic tool and never to restrict movement or create discomfort beyond normal stretching sensation.

8. Minors

Minors (Clients Under 18 Years Old)

Therapeutic massage services for minors are limited to 60-minute or 90-minute sessions only.

A parent or legal guardian must:

• Be present in the massage room for the entire first visit

• Provide written consent before any services begin

• Remain on the premises for all future sessions

• Be immediately reachable during the session

After the first visit, the parent or guardian may choose to remain in the room or step outside based on the comfort of both the minor and the parent/guardian. If at any time the therapist or minor requests the parent or guardian return to the room, they must do so promptly.

All professional ethical boundaries apply at all times. Any concerns regarding safety, communication, or behavior may result in immediate termination of the session.

Ben Johnston Intuitive Wisdom LLC reserves the right to require a parent or legal guardian to remain in the room for any future session at the therapist’s discretion.

9. Confidentiality & Data Protection

Personal and health information is protected and used only to provide safe care.

Records are stored securely in compliance with confidentiality standards.

Information is not shared without written consent unless required by law.

10. Behavioral & Professional Safety

Services may be refused or discontinued if a client:

• Shows inappropriate, threatening, discriminatory, or sexual behavior

• Violates boundaries of staff or other clients

• Creates an unsafe environment emotionally, physically, or energetically

11. Scope of Practice Disclaimer

Ben Johnston Intuitive Wisdom LLC does not:

• Diagnose medical conditions

• Prescribe treatment plans

• Provide chiropractic, psychological, or emergency medical care

Clients are responsible for seeking appropriate medical attention when necessary.

12. Intellectual Property

Educational materials, session frameworks, and branding belong to Ben Johnston Intuitive Wisdom LLC and may not be reproduced or distributed without written permission.

13. Policy Updates

Policies may be updated at any time.

Continued scheduling and participation indicate acknowledgment of the most current terms.

The active version of this document will always be available on our website.

14. Media & Wisdom in Motion Sessions

Certain services, including but not limited to “Wisdom in Motion,” may involve optional photos, videos, or educational documentation of therapeutic techniques. Participation in recorded or photographed sessions is always optional and requires separate written consent prior to any media being captured.

Clients may decline to be recorded or photographed at any time without affecting their ability to receive services.

Any media captured is used exclusively for the purposes described in the separate Media & Content Release agreement.

No recording will ever include nudity, sensitive regions, or identifying details without explicit approval.

15. Media & Content Release (When Signed)

A separate Media & Content Release may be provided for clients participating in educational content, demonstrations, or marketing materials.

By signing that release (when applicable), the client understands and agrees that:

• They grant permission for approved images, video, and audio to be used by Ben Johnston Intuitive Wisdom LLC

• Usage may include education, professional demonstrations, social media, or promotional material

• No compensation or royalties are provided

• Consent can be withdrawn at any time in writing, but withdrawal applies only to future usage — previously published material cannot be undone

• Media will be captured and stored with confidentiality, respect, and professional boundaries

If a client does not sign this release, no media will be captured or used.

Questions or Requests?

Please contact us at:

Email: BenJohnstonLMT@gmail.com